Shipping and Returns
Customer orders will be processed 1-2 business days after order has been placed. Shipping rates vary based on the weight and destination, type of service. Insurance and shipping costs are paid by the buyer/customer. Our standard method of shipping is USPS (US Postal Service) 1st Class or Priority Mail depends on the weight.
20s20.us (20s20.us) will not be responsible for non-delivery, delay, loss, or damaged during shipment. All merchandise is shipped FOB Irvine, CA origin. Insuring the product is up to the buyer not the responsibility of 20s20.us.
Due to possible human error, it is the buyer/consignee’s responsibility to verify that the merchandise received matches what was ordered and resolve any claims with 20s20.us before merchandise is altered.20s20.us will not accept any claims if merchandise is altered due to incorrect shipments.
It is the buyer’s responsibility to thoroughly inspect all merchandise upon receipt. Once merchandise is altered in any way, the buyer cannot return or make any exchanges. If you receive an item that was damaged or defective, please contact us within 7 days of delivery. Defective returns will be accepted for exchange or refund with RMA number. Any non-defective return may be subjected to a 15% restocking fee. The buyer must request a RMA (Return Material Authorization) number within 7 days of delivery. Please do not return any items without including an RMA number in the shipment. Any item returned without an RMA number will be rejected and sent back to you. Items must be returned to 20S20 within 15 days after receiving an RMA number.
RMA (Return Material Authorization) Number
BEFORE returning any item, the buyer must obtain an RMA (Return Material Authorization) #. RMA numbers are valid for a maximum of 30 days. Please email us to request RMA number.
Email : firstname.lastname@example.org